Everything we sell is 100% authentic.
All our items are brand new & unworn with original box and accessories unless otherwise stated in the description.
- Deadstock: Brand new unworn product with original box and/or accessories.
- Pass as deadstock: Product with virtually no wear and /or damage
- Very near deadstock: Used product with very minor to no wear and/or damage.
- Near deadstock: Used product with minor visible wear and/or damage
- Used: Used product with visible wear and/or damage
- OG all: Original accessories eg. boxes, hang tags and/or dust bags are included.
Please read the description carefully and judge accordingly before purchasing to avoid any disappointments.
Your products will be shipped within 1-3 days from the moment of receiving your payment. You will receive an email with your tracking number when shipped out.
All products will be shipped double boxed to prevent any possible damages.
If no box is available for your purchased product, a replacement box or bubblewrap will be used.
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in the exact same original resalable condition as received by yourself.
Please contact us through the return request from on the contact page with your invoice number as the subject and we can start the return process.
Once returned and after checks you will be entitled to receive a refund, which will not include the cost of the original postage and a 30% restocking fee.
We are not able to refund items that appear to have been worn, washed, or are not in original condition.
A refund may also be rejected in the case of damaged items, damage to packaging or being unaware of the description.
We are not responsible for the return shipping costs of any items.
Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
If you returned an item from outside the EU, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges.
HellaKix is NOT responsible for any return custom charges made and will reserve the right to refuse your package if any incur.